When the client invited Right Tech, Corp to the table, they were excited to introduce new blood. Their current vendor had grown stale and they made the following observations:
“SoftCommerce needs to bring more innovation, new services, and new technologies into their services. They need more innovations… That was why we brought Right Tech, Corp in. We thought there would be more innovation on their side.”Based on a side-by-side evaluation of the companies’ performance, It appeared that the incumbent might be in trouble. Right Tech, Corp, stacked up nicely with SoftCommerce and had significant advantages in Size, Technology Reputation and Future Direction.
But, Right Tech, Corp never had the chance to show their innovative ability. Tomorrow, we’ll review the solution performance for clues.
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